Refund and Returns Policy of Textech Education

At Textech Education, we are dedicated to providing high-quality e-learning experiences that support your personal and professional growth. We understand that sometimes you may change your mind, and we want to ensure you have a positive experience when purchasing our courses. Our Refund and Returns Policy is designed to be clear, straightforward, and fair.

 

Refund Eligibility

We offer a 14-day refund policy on all courses purchased through our platform. If, for any reason, you are not satisfied with the course, you can request a full refund within 14 days of the original purchase date.

  • The 14-day refund period begins from the date of your initial purchase.
  • Refunds are only available for courses that have not been completed or accessed in full.

 

How to Request a Refund

To request a refund, please follow the steps below:

  • Contact our customer support team via email at [info@textecheducation.com] within 14 days of your purchase.
  • Provide your order details, including your name, course title, and purchase date.
  • Let us know the reason for your refund request. While not required, your feedback is appreciated and helps us improve our services.

Once we receive your request, we will process your refund promptly. Refunds will be credited to your original payment method.

 

Refund Process

Once your refund request is approved, you will receive the following:

  • A full refund to your original payment method within 5-10 business days, depending on your bank or payment provider.
  • If a refund is requested after the 14-day period, it will not be processed, but our support team will be happy to discuss your concerns and help find a resolution.

 

Course Exchanges

We offer course exchanges. However, if you are unsure about which course to take, please reach out to our support team before making a purchase. We are happy to provide recommendations based on your interests and goals.

 

Need Help?

Contact us at info@textecheducation.com for questions related to refunds and returns.